Dark Patterns (The Walking Dead)

Pigeonholed? Maybe... Dress-for-Success, Day Planners, cold calls, hard sells, brick phones, power ties, feathered hair: some things should be left to rest in peace. Somehow, the worst of the worst has risen from the marketing grave and infected the natural, organic, and the living. Here's a list of walking dead that should be taken out before they infect more of us: bait-and-switch, forced continuity, road blocks, disguised ads, and many, many more.

Honestly, who thinks that any of these manipulative, open-ended numbers games are a good idea? If you have to manipulate people into buying your product, and then manipulate your sales numbers in order to impress stakeholders and/or potential clients, then your product probably isn't worth buying. Getting it to as many people as possible before the initial nostalgia wears off is a losing proposition in the long-run. If you're an honest business selling an honest product, you really shouldn't fall into any of these patterns. It could be deadly for your business.

Flashback (please don't Flashdance) to my time in Los Angeles circa 1985. I was offered a job at every telephone sales company I walked into. I suppose this is the perk of having commercial voice-over experience and being a baritone. One of the last companies I worked for in that industry had a very cocky workforce that claimed they could sell copier toner to companies that didn't even have copiers. And, they were right. They had the dark patterns down to an art: Have a spiel, dial quickly, talk quickly, have a series of rejection responses/misdirections/trick-questions, close, close, close! I remember one salesperson closing a $3000 sale of toner to a small pet store. Yeah, eventually the toner was returned because they had no copier. But hey, they could quantify their success rate by cherry-picking the stats (i.e. leaving out the returns). Dark patterns indeed.

While we're talking about manipulative, open-ended numbers games, lets talk about the biggest zombie of all: Aggressive email marketing and lead capture. This idea that you can inundate your customers/prospects (people, as I like to call them) with emails that offer nothing more than repeated fluff and non-content in a bid to sell them something is no better than the cold call in the 80's. Lets put that epidemic to rest sooner than later. If you want your email to be truly effective, it needs to be opt-in, personalized, have real content written by real people, targeted, tangible, and free of marketing speak, corporate jargon, and buzzwords. And lets face it, if your content is what people want, they're going to find it and share it organically anyway.

The future is about Transparency, honesty, autonomy, choice, open-source, and responsiveness. Be wary of businesses that approaching your potential purely in terms of bottom-line and ROI. Do some due diligence before taking the bait. On the other hand, be mindful of businesses, groups, and individuals who put people first and who understand the organic and dynamic nature of doing business online. Give them your business. Foster healthy partnerships for long-term success. Remember, the market is made up of living, breathing people. Stop the marketing zombie apocalypse.

Lou S. Eastman

Early adapter/adopter and seasoned online design/development and social media professional with additional real life experience in the music industry as performer and technician.